Frequently Asked Questions

How do I apply for employment in a Goodwill store?
For retail employment opportunities, contact the store nearest you and ask to speak with a member of the management team or visit our Jobs section of the website. 

How can I find a specific item at a Goodwill store?
Goodwill does not keep an inventory of items because of the wide array of unique and one-of-a kind items/donations received at each of our six locations. The best way to find a specific item is by frequently visiting a Goodwill store near you or by visiting Goodwill's online auction site, shopgoodwill.com.

How long do I have to pick up furniture once I've purchased it?
All furniture sold on the sales floor must be picked up within 24 hours, or it will be returned to the sales floor. 

Does Goodwill clean items before placing them on the sales floor?
The majority of our merchandise is secondhand. While our employees do not wash clothing items, we do wipe down household items before placing them on the sales floor. Goodwill complies with all laws in regard to the resale of secondhand items.

Do Goodwill stores sell items from their back rooms?
It is against Goodwill's policies to sell merchandise from the back room or donation center, and no merchandise can be held for a future purchase.

Are Goodwill employees allowed to shop in the stores?
Yes, store employees may shop in our stores on a day they do not work. Only items that are on the sales floor may be purchased.